Managed Care Programs Begin with Early Intervention Strategies


A successful managed care program must address every stage of workers’ compensation claims, and the first stage includes early intervention strategies. Early intervention is the first look at an injured worker’s claim, designed to initiate a proactive and coordinated response at the earliest, most critical point.

In this initial stage, managed care professionals identify any clinical or non-clinical risk factors impacting the claim. Based on these findings, a plan is set for the appropriate level of care. This helps workers get the best care, return to work sooner and, ultimately, lower medical and indemnity costs.

John Santulli, President & Chief Operating Officer

As President and Chief Operating Officer, John Santulli is responsible for leading the operations of PMA Companies' Insurance and Third Party Administrator (TPA) business segments. John most recently served as Executive Vice President of Risk Services and Sales in which capacity he led PMA's significant customer and other service functions. He was instrumental in the establishment of the Large Account and Risk Management Insurance operating units many years ago, and led the launch of PMA Management Corp. as PMA Companies entered the TPA business.