PMA's Customer Service Center

CSC_call_center_agent_500x285PMA's Customer Service Center (CSC) is the main contributor to the low turnover and improved productivity of our claims professionals.

Our CSC goes beyond simply fielding calls. It actually improves the customer experience – and enables
positive claims outcomes – by removing administrative inquiries from our claims professionals’ desks and
providing outstanding administrative support to our staff across all functions and disciplines.

What Makes our CSC Different?

The personnel in our CSC are experts in PMA's systems and processes. By having direct access to PMA’s
claims system, they handle inquiries from injured workers and medical providers to give our claims
professionals more time to focus on their customers and create positive claims outcomes.

CSC_OnePager_10-30-2019_v3Our culture of collaboration and teamwork allows us to retain top industry talent and ensure stability of our staff so that we can do more for our clients.