How has PMA Companies achieved a large client retention rate of 90% or higher and a client satisfaction rate of 95% per an independent survey? Why do clients and brokers turn to us for a range of risk management solutions and services, including workers' compensation and property & casualty insurance? Why do they count on our expertise and support year after year?
The answer lies in the PMA difference—our distinctive approach to serving our clients and conducting our business every day. At PMA, we still build relationships the "old-fashioned way." Our clients know we care. They know we say what we do and do what we say. And they know they can count on us to deliver the right solution for their business—and to work passionately on their behalf.
Those intangible qualities are what enable us to produce tangible results for our clients. Indeed, everything we do is designed to help our clients achieve their risk management objectives and reduce their total cost of risk. To that end, we apply our:
- Workers' Compensation Expertise
We've been helping clients address workers' compensation needs for over a century. Today, our team includes specialized professionals dedicated to understanding workers' compensation and delivering results for the clients and injured workers we serve.
- Financial Strength
Clients can count on PMA's financial strength and stability. PMA Insurance Group has an A.M. Best rating of "A" (Excellent). And PMA Companies is part of the Old Republic General Insurance Group, the largest business segment within Old Republic International Corporation (NYSE:ORI), one of the nation's 50 largest publicly held insurance organizations.
- Industry Expertise
PMA is a workers' compensation risk management expert with over 100 years' experience. We provide risk management solutions to large and mid-size organizations and have spent the better part of the last century developing specialized expertise in our clients' industries.
- PMA Service Model
PMA Companies maintains integrated, in-house teams for underwriting, TPA and risk services, risk control, claims management and managed care. We place our clients at the center of this synergistic approach—leading to better communication and outcomes.
- People and Relationships
At PMA, we maintain a network of local offices—giving our clients access to services when and where they need them. Our local offices are also empowered to make decisions to best meet each client's needs. With a strong local presence, our people have extensive knowledge of their respective markets—including the regulatory, managed care and claims environments. This high-touch approach differentiates PMA and fosters strong trust and ties between our people and the clients and brokers we serve.
How can PMA help you? Call us at 1-888-476-2669 or visit our Contact Us page to explore how our risk management capabilities and expertise can deliver tangible value for your organization.