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Customer Service Center | 1-888-476-2669

Questions about a claim or need assistance? Call our Customer Service Center at 1-888-476-2669

Report a Claim

Claims can be reported in a number of ways, whichever is most convenient for your organization. Reporting online via PMA Cinch or our Report a Claim tool carry the advantages of an immediate claim number, ability to attach reference documents, and instant entry into our system for quick claims servicing. 

PMA Cinch

Registered Cinch users: Simply log in and report claims straight from the RMIS tool.


Report claims electronically using the Report a Claim feature on our website.


Report claims via email using firstreport@pmagroup.com


You can also fax claims to 1-888-329-2721.


A representative at our Customer Service Center can take your claim report over the phone at 1-888-476-2669.
Claims Questions & Medical Providers
Insurance Regions

Connecticut, New England & New York City

Jeanne Consiglio, 1-203-641-9997

New York State

Chris Syrell, 1-800-329-6185 (x 6360)

Delaware, Maryland, New Jersey, Northern Virginia, Pennsylvania & Washington, D.C.

Joseph Gallagher, 1-800-537-2966 (x 3006)

Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Ohio & Wisconsin

Mario Spina, 1-888-888-8136 (x 1770)

Alabama, Georgia, Kentucky, North Carolina, South Carolina, Tennessee & Virginia

Mario Spina, 1-888-888-8136 (x 1770)


Joe Conese, 1-888-762-2363 (x 4404)

Arkansas, Louisiana, New Mexico, Oklahoma & Texas

Katti Smith, 1-844-808-9701 (x 4635)


Jeff Lawson, 1-213-310-2368

TPA & Risk Services

PMA Management Corp. - All Regions

Michael MacAulay, 1-800-537-2966 (x 3157)

Office Locations

Visit our locations page.


Visit our careers page.

Broker Relations

1-800-222-2749 and ask to speak with a member of our Distribution Management Team

Medical Bills & Billing Inquiries

PMA Companies - All Regions



Medical Bill Submissions & Claims Correspondence

PMA Customer Service Center
P.O. Box 5231 
Janesville, WI 53547-5231 
Fax: 1-800-432-9762

Medical Billing Portal & FAQ

PMA Medical Provider Portal

PMA Cinch

Cinch users:

Log into PMA Cinch

Need help registering or logging into PMA Cinch?



Risk Control Services


Visit our Risk Control Services page 


1-800-222-2749 and ask to speak with a member of our Risk Control Services Team