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    Customer Service Center | 1-888-476-2669

    Questions about a claim or need assistance? Call our Customer Service Center at 1-888-476-2669

    Report a Claim

    Claims can be reported in a number of ways, whichever is most convenient for your organization. Reporting online via PMA Cinch or our Report a Claim tool carry the advantages of an immediate claim number, ability to attach reference documents, and instant entry into our system for quick claims servicing. 

    PMA Cinch

    Registered Cinch users: Simply log in and report claims straight from the RMIS tool.


    Report claims electronically using the Report a Claim feature on our website.


    Report claims via email using firstreport@pmagroup.com


    You can also fax claims to 1-888-329-2721.


    A representative at our Customer Service Center can take your claim report over the phone at 1-888-476-2669.
    Claims Questions & Medical Providers
    Insurance Regions

    Connecticut, New England & New York City

    Jeanne Consiglio, 1-203-641-9997

    New York State

    Chris Syrell, 1-800-329-6185 (x 6360)

    Delaware, Maryland, New Jersey, Northern Virginia, Pennsylvania & Washington, D.C.

    Joseph Gallagher, 1-800-537-2966 (x 3006)

    Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Ohio & Wisconsin

    Linda Rice, 1-888-669-3850 (x 5810)

    Alabama, Georgia, Kentucky, North Carolina, South Carolina, Tennessee & Virginia

    Mario Spina, 1-888-888-8136 (x 1770)


    Joe Conese, 1-888-762-2363 (x 4404)

    Arkansas, Louisiana, New Mexico, Oklahoma & Texas

    Katti Smith, 1-844-808-9701 (x 4635)

    TPA & Risk Services

    PMA Management Corp. - All Regions

    Michael MacAulay, 1-800-537-2966 (x 3157)

    PMA Management Corp. of New England - Greater New England Area

    Bill Cofrances, 203-379-3439

    Dominic Perno, 203-379-3438

    Office Locations

    Visit our locations page.


    Visit our careers page.

    Broker Relations

    PMA Insurance Group - All Regions

    Ken Stanley, 1-800-222-2749 (x 5442)

    Medical Bills & Billing Inquiries

    PMA Companies - All Regions



    Medical Bill Submissions & Claims Correspondence

    PMA Customer Service Center
    P.O. Box 5231 
    Janesville, WI 53547-5231 
    Fax: 1-800-432-9762

    PMA Cinch

    Cinch users:

    Log into PMA Cinch

    Need help registering or logging into PMA Cinch?



    Risk Control Services


    Visit our Risk Control Services page. 


    1-800-222-2749 and ask to speak with a member of our Risk Control Services department.