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    Account Management

    Account Management that counts

    Benchmarking, trend analysis, and more 

    At PMA, we match your needs with the right risk management solutions and services—and then work in partnership to reduce your loss drivers, manage your claims process, and implement effective loss control strategies.

    For clients in the large accounts segment, PMA also provides an account management team that includes underwriting, claims, managed care, and risk control professionals. Our teams are highly effective at communication, collaboration and coordination. We know each other and we know our clients. And that level of engagement empowers us to be more effective in helping you manage your total cost of risk. 

    As part of our approach to account management, PMA offers:

    • Annual action planning, which helps identify clear opportunities to improve safety and address risks within your business operations; such plans include key action steps, accountabilities, and metrics
    • Annual stewardship reporting, which provides you with the status of key metrics and their financial impact, as well as a review of claims outcomes

    PMA’s approach has helped us achieve large account client retention of 90% or higher and overall client satisfaction of 95% as measured by our most recent independent client satisfaction survey.

    Every great partnership starts with a conversation.

    Contact Us