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Setting The Bar In Service Excellence

In 2016, PMA administered an independent client satisfaction survey. Respondents had an opportunity to anonymously share, in their own words, their opinions about PMA. Here's what some of our clients had to say:

They recognized us for exceptional claims outcomes/results achieved, managed care, risk control, and risk management information (PMA Cinch) services. When asked why they selected or renewed their business with us, the top reasons included workers' compensation expertise and service quality and responsiveness.


Our 2016 client satisfaction survey showed that 95% of clients would recommend PMA to a friend or colleague

"You have a great team of professionals. They are a dedicated, intelligent, hardworking group that is always there for us. They are ultra responsive and extremely knowledgeable at what they do."

Asking Our Clients How We're Doing

Our clients' satisfaction and happiness with PMA is important to us. Throughout the last decade, PMA Companies has conducted a number of independent client satisfaction surveys with nearly 2,500 responses from PMA Insurance Group, PMA Management Corp., and PMA Management Corp. of New England clients.

The independent surveys are conducted by James P. Murphy, PhD, of J.P. Murphy & Company, and are part of a multi-year PMA research program designed to benchmark clients’ satisfaction with PMA’s overall service model and to guide our customer service strategy.

Over the past six independent client satisfaction surveys, on average, 95% of respondents reported PMA Companies met or exceeded their service expectations.

Delivering Tangible Value

We strive to deliver tangible value for every PMA client. Our service-driven culture is one of accountability, teamwork, and performance—so every day, every employee is working hard on behalf of those we serve.

95% of our clients saying they would recommend us confirms we're delivering on our promises.


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