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Winter Weather

PMA stands ready to help you 24/7. To receive assistance for weather-related claims or to call in a first report of a claim, please contact the PMA Customer Service Center, 1-888-476-2669. As always, PMA online claim reporting is also available.

During emergency response activities or recovery operations, workers may be required to work in cold environments—and sometimes for extended periods. Cold stress is a common problem encountered in these types of situations. Review this helpful Cold Weather FAQ prepared by the Occupational Safety & Health Administration (OSHA) to understand what cold stress is, how it may affect worker health and safety, and how it can be prevented.

General steps to prepare for winter weather

  • Review and update your winter weather policies and procedures, defining how closures and early dismissals will be communicated to your staff. Assign responsibilities and provide instruction to all parties involved.
  • Human Resources and/or Management should decide how closings and early dismissals are reflected in pay.
  • Conduct a safety meeting on winter procedures and document your efforts.
  • Investigate falls (and related incidents) and document your efforts.
  • Understand the health risk(s) associated with winter-related exposures. Hypothermia and cardio stress are common exposures that can be controlled through following proper procedures and supervision.
  • Shoveling snow and ice is a very stressful job task that all employees may not be physically capable of performing. Consider who is best qualified to complete this work, including contracting a third party company.
  • When selecting a contractor, it is important to ensure the people who remove your snow/ice will show up as anticipated, do a thorough job and work within previously negotiated price guidelines. In addition:
    1. Make sure the contract covers all of your needs (i.e., parking lots, driveways, walkways and roofs);
    2. Look for an established, licensed and bonded professional;
    3. Check references; and
    4. Ask to see the contractor’s certificates of insurance and ensure there is coverage for liability and workers’ compensation.

Review our action steps below for more information on how to protect your employees, property, and the public during winter weather. 

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action steps Preparing for Winter Weather Read the action steps
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action steps Preventing Slips & Falls for Workers Read the action steps
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action steps Preventing Slips & Falls for the Public Read the action steps
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action steps Protecting Your Property Read the action steps

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