Saint Peter's Healthcare System Case Study


Holistic approach to employee safety and health engages staff, reduces accident frequency & severity, and lowers total cost of risk

The Challenge

Integral to the ministry of Saint Peter's Healthcare System is the safety and health of its employees. That is why SPHS employee health, risk management, safety, and HR specialists meet monthly with PMA risk and claims professionals. Together, they create, deploy, and monitor various safe patient handling, workplace violence, and slip/trip/fall initiatives to ensure safe work environments. The team also turns accidents into learning opportunities and develops targeted training programs aimed at prevention. The results have meant fewer, less severe employee injuries and a rekindled focus on the principle that started Saint Peter's in 1907—health and wellness for all.

Partnership Results


  • $1.7 million in medical bill savings
  • Nearly $140,000 in pharmacy savings
  • 89% closure rate on lost-time claims
  • Nearly 75% of all lost-time injuries have a total incurred < $10,000
  • Average cost of a medical-only claim is just $400

Compared to a peer group of PMA's hospital clients in New Jersey:

  • 58% lower lost-time frequency rate
  • 78% lower medical-only frequency rate
  • 74% lower total frequency rate

Saint Peter's Healthcare System says...

"Our priority is ensuring our employees' safety and keeping them healthy. Working together with our PMA team, we are effectively managing workers' compensation claims, implementing best practices, and greatly reducing employee injuries. The positive results of our collaboration are contributing to our employees' safety every day."
Linda Vance, RN, BSN, COHN-S/CM
Manager, Employee Health Services
Saint Peter's Healthcare System

"In a world of big data and analytics, PMA helps us sort through our data to identify problem areas. We can now use the information more wisely and focus on preventive measures. Our program has changed dramatically and now encompasses a more proactive approach."
Risk Management Department
Saint Peter's Healthcare System

About Saint Peter's Healthcare System

Saint Peter’s Healthcare System Inc., parent company of the Saint Peter’s healthcare delivery system, is comprised of Saint Peter’s University Hospital, a 478-bed acute-care teaching hospital; Saint Peter’s Foundation, the fundraising arm of the hospital, and Saint Peter’s Health and Management Services Corp., which oversees the system’s outpatient facilities including the CARES Surgicenter and the New Brunswick Cardiac Cath Lab. Saint Peter’s is sponsored by the Roman Catholic Diocese of Metuchen.

About PMA Companies

With over 100 years of experience, we are a trusted leader and recognized expert in commercial risk management insurance solutions and services. We specialize in workers' compensation and holistic TPA services. With a relentless focus on clients, we work with them to jointly tackle the risk management challenges that impact their total cost of risk and business results.

Our service-driven culture is one of accountability, teamwork, and performance—so every day, every employee is working hard on behalf of our clients.

PMA Companies includes PMA Insurance Group, PMA Management Corp., and PMA Management Corp. of New England. Headquartered in Blue Bell, Pennsylvania, PMA Companies is part of the Old Republic General Insurance Group (, the largest business segment within the Old Republic International Corporation (NYSE: ORI), one of the nation’s 50 largest publicly held insurance organizations.

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